Awards
RCI Excellence in Service
Given to less than 3% of RCI-affiliated resorts worldwide, ECVC’s resorts attained the prestigious 2019 Excellence in Service award. This recognition is only given to properties that recieve the Gold Crown recognition and that are also recognized for their extraordinary services.
RCI Gold Crown Award
RCI’s most highly acclaimed award was recieved by ECVC resorts in 2019 for having attained the highest level of excellence in accommodations, hospitality and member experiences. Each resort met the precise quality and service requirements based on both RCI Member Comment Card ratings and an evaluiation of resort facilities, amenities and services. Only a limited number of affiliated resorts met RCI’s requirementes for this recognition.
AI Premier by RCI
Once again, RCI recognized ECVC Resorts with its most notable plaques — the Gold Crown, the Premier All Inclusive and the Excellence in Service. These awards acknowledge the unsurpassed quality of ECVC’s management team and staff in delivering an exemplary level of service as well as outstanding All Inclusive food & beverage, accommodations and hospitality.
Certificate of Excellence 2019 by Trip Advisor
The TripAdvisor Certificate of Excellence honors select accommodations, attractions, and restaurants that consistently demonstrate a commitment to hospitality excellence. All seven of El Cid Vacations Club Properties in both Mazatlan and Riviera Maya were awarded this certification for 2019, continuing to provide the best service and installations possible.
Distintivo H by the Secretary of Tourism
The Secretary of Tourism (SECTUR) has promoted among the providers of food and beverage within tourism services a cultural generation of quality, hygiene, and safety in the handling of products that are served in hotels, restaurants and in general any type of food retailer establishments that can reach national and international visitors. The Ministry of Tourism awarded the Distinctive “H” to 17 centers of consumption of El Cid group, for complying with the standards of hygiene quality and technical conditions of food handling established by the Mexican Standard.
Best Customer Satisfaction 2019 by Perspective Magazine
El Cid Vacations Club was one in only three recipients of this important recognition for “Best Customer Satisfaction” in 2019. INTUITION, the innovative Customer Engagement and Reputation Management company also honored its clients by presenting a series of Best Customer Satisfaction Awards. This new award honored the top performing INTUITION clients of the past 12 months based on TripAdvisor Scores, which the company helped to generate and monitor.
2019 Loved by Guests Award by Hotels.com
Hotels.com “Loved by Guests” global awards celebrate the properties that guests are excited to talk about. These awards are given to the “best of the best” partners — those who go the extra mile to delight travelers. El Cid El Moro Beach Hotel was one of the proud recipients of this recognition.
2018 Guest Review Award by Booking.com
El Cid El Moro Beach Hotel in Mazatlán received this important recognition by one of the largest travel e-commerce companies in the world for its commitment to quality in service. The Guest Reviews from Booking.com is the way they recognize and award the hard work and dedication that guarantee that future guests will enjoy their stay in the property.
2018 Golden Apple Award
Hotel Marina El Cid Spa & Beach Resort in Riviera Maya received this important recognition by America’s #1 tour operator for earning exceptional ratings and offering exceptional quality standards, service and value to its clients.
Inspectors´Best of Housekeeping 2018 by AAA
The hospitality experts at AAA announced our team at El Cid Castilla Beach Hotel in Mazatlán as one of the best. Based on the most recent evaluation by the AAA Inspector, we have been awarded with the, Inspector’s Best of Housekeeping, ranking us elite and among the AAA Inspector’s Best of lodgings. It’s important to mention that AAA designated this “Best of” designation to only 25% of all hotels.
Quality Assurance 2018 by Delta Vacations
Delta Vacations, one of the leading wholesalers worldwide, honored Hotel Marina El Cid Spa & Beach Resort in Riviera Maya as recipient of the renowned, 2018 Quality Assurance Award, for its 99% customer satisfaction index, ensuring superior quality, customer service, product delivery, demonstrating exceptional operational consistency and for achieving exemplary quality standards.
Sunwing Favourite
El Cid Castilla Beach Hotel is the only hotel in Mazatlán that has been awarded the coveted, “Sunwing Favourite”, issued by Sunwing Vacations for providing outstanding service and customer satisfaction index, ensuring superior quality to all its guests.
Best of VIP Acces by Expedia
Expedia.com®, one of the world’s largest full service online travel sites, revealed the 2017 Best of VIP Access Hotels. El Cid Marina Beach Hotel in Mazatlán has been added to this list of winning hotels. VIP Access® Hotels properties are recognized for their exemplary customer service and willingness to offer premium experiences to Expedia+ members
Distinguished recognition S
El Cid Marina Beach Hotel was recognized by the Mexico Minisrty of Tourism with the highest certification of 2018 sustainability implemented by PROFETA, Mexicos Federal Environmental Agency. This certification is significant because it echoes the same standards issued by both EarthCheck and the Rainforest Alliance, two globally recognized companies that promote best practices for sustainability.
Certificate of Excellence 2018
The TripAdvisor Certificate of Excellence honors select accommodations, attractions, and restaurants that consistently demonstrate a commitment to hospitality excellence. El Cid Marina Spa & Beach Resort in the Riviera Maya, El Cid Granada Hotel & Country Club, El Cid El Moro Beach Resort, El Cid Marina Beach Resort & Yacht Club, along with La Marina restaurant in Mazatlan were awarded this certification for 2018, continuing to provide the best service and installations possible.
Check Safety First
Ventus at Marina El Cid Spa & Beach Resort located in the beautiful Riviera Maya, has received the Cristal Food Check and the Room Check certification for successfully fulfilling the audit implemented by the prestigious worldwide health and safety company Check Safety First. The certification is achieved by producing safe and hygienic food for guest consumption and by demonstrating effectiveness in room cleaning operations within the hygiene implications.
Perspective Magazine- Best Overall Resort
The Perspective Magazine Awards has been recognizing leaders in the vacation ownership and hospitality industries for the past eight years. Winners were determined by four independent industry experts as well as online voting where industry executives from around the world could cast their vote. Ventus at Marina El Cid Spa & Beach Resort in the Riviera Maya received a luxurious crystal trophy and specialty graphics that the resort may use on print and online marketing material to designate its status as having the Best Overall Resort 2018.
Perspective Magazine- Best Resort in Latin America
The Perspective Magazine Awards has been recognizing leaders in the vacation ownership and hospitality industries for the past eight years. Winners were determined by four independent industry experts as well as online voting where industry executives from around the world could cast their vote. Ventus at Marina El Cid Spa & Beach Resort i the Riviera Maya received a luxurious crystal trophy and specialty graphics that the resort may use on print and online marketing material to designate its status as having the Best Latin American Resort 2018.
TripAdvisor Certificate of Excellence
TripAdvisor, considered the world’s largest travel site, awarded El Cid El Moro Beach Hotel along with restaurants La Marina, El Patio, and La Concha in Mazatlan, this achievement which celebrates businesses who consistently achieved outstanding traveler reviews on TripAdvisor over the past year.
RCI GOLD CROWN
RCI’s most highly acclaimed award was received by El Cid’s four resorts for having attained the highest level of excellence in accommodations, hospitality and member experiences. Each resort met the precise quality and service requirements based on both RCI Member Comment Card ratings and an evaluation of resort facilities, amenities and services. Only a limited number of affiliated resorts met RCI’s requirements for this recognition.
PLATINUM GREEN LEADER
El Cid Vacations Club proudly announces that six resorts have been recognized by TripAdvisor’s new sustainable hotel program. The certification is the highest level that can be achieved in the TripAdvisor® GreenLeaders™ program, which helps travelers around the world plan greener trips by highlighting hotels and B&Bs engaging in environmentally-friendly practices.
EXCELLENCE IN SERVICE
Given to less than 3% of RCI-affiliated resorts worldwide, El Cid’s five resorts attained the prestigious Excellence in Service award for the fouth consecutive year. This recognition is only given to properties that receive the Gold Crown recognition and that are also recognized for their extraordinary services.
DISTINTIVO H
For complying with the rigorous food and beverage hygiene standards established by México’s Board of Health, El Cid Resorts in Mazatlán, Riviera Maya and Cozumel are certified with the Distintivo H recognition.
TOP 100 PRESTIGIOUS HOTELS 2017
El Cid Marina Beach Mazatlán, with great honor receives the 2017 Top 100 Beach Award by Hotels.com! Our Resort appreciates guests for giving a high rate and sharing exceptional reviews!
PREMIER ALL INCLUSIVE
Once again, RCI recognized Hotel Marina El Cid Spa & Beach Resort with its most notable plaques — the Gold Crown, the Premier All Inclusive and the Excellence in Service. These awards acknowledge the unsurpassed quality of El Cid’s management team and staff in delivering an exemplary level of service as well as outstanding All Inclusive food & beverage, accommodations and hospitality.
